Refund & Return Policy
Nishimura Japan
We want our customers to have a smooth and trustworthy shopping experience.
If you are not satisfied with your purchase, we’re here to help.
Return Period
We offer a 7-day return policy.
You may request a return within 7 days after receiving your order.
Return Eligibility
To qualify for a return:
The product must be unused and in original condition
The product must include original packaging
All accessories and tags must be included
You must provide proof of purchase
Products that show signs of use or damage may not be eligible for return.
Non-Returnable Items
The following items cannot be returned:
Items purchased on final sale or clearance
Products damaged due to customer misuse
Damaged or Wrong Items
If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery.
Send clear photos or videos of the issue to:
Email: info@nishimurajapan.com
WhatsApp Chat: +92 3395302007
Our support team will review the issue and provide a replacement or refund.
How to Request a Return
To initiate a return:
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Provide:
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Order number
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Product details
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Reason for return
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Our support team will guide you through the return process.
Items sent back without approval may not be accepted.
Refunds
Once we receive and inspect the returned item:
You will be notified about the approval status
- If approved, the refund will be processed within 7–10 business days
Refunds will be issued to the original payment method.
Banks or payment providers may take additional time to process the refund.